Fulltone Repair Process

  1. We require you to upload a video clearly demonstrating the issue you are experiencing with your Fulltone product before we accept item for repair. You can use your smartphone, a video-capable digital camera, or a video camera. If you do not have this capability, ask a friend. After we have viewed your video, you will be contacted for troubleshooting and eventually issued a Return Merchandise Authorization (RMA) if necessary.
    Basic video instructions:
    a) Take our pedal away from all other pedals, no tuner, no looper, no amp effects loop, powered only with a battery or Fulltone power supply.
    b) Plug into the front of a CLEAN-SET amplifier, no hi-gain distortion channels.
    c) Keep camera focused on the pedal’s settings as you demonstrate the problem.

  2. We now sell selected parts such as wah pots, wah inductors, thumbscrews, rubber feet, etc. to order parts go here.

  3. We do not repair or advise on non-Fulltone items. We do not coach you or your tech on how to repair items.

  4. Basic Shop Rate is $1.50 per minute for non-warranty repairs.

  5. We cannot estimate repair costs OR shipping rates in advance of seeing the item, as these costs vary greatly depending on too many factors.

  6. Items received without a properly & completely filled‐out RAF will be deemed non‐warranty and (in addition) may not be repaired until we receive the proper information. Make sure all information requested on the RAF is legible and accurate. Please print clearly. If we can’t understand you, then we don’t have the info we need to help you.

  7. Proof that your Fulltone product was purchased from an Authorized Fulltone Dealer is mandatory for an item to be deemed “under warranty.” However, having that receipt is not a guarantee that your repair will be deemed a warranty‐repair. That status is determined (by us) after the pedal arrives and after we examine it. We will determine whether something has been damaged or abused, or whether the problem is manufacturer‐related.

  8. There are no shop visits or drop-offs unless scheduled in advance.

  9. All items must be shipped to us via FedEx, UPS, DHL or USPS, etc. and we strongly recommend that you follow their packing guidelines to assure that you have recourse should the item become damaged during shipment.

  10. Shipping charges always apply, whether or not it is a “warranty repair.” The customer is always responsible for all shipping charges (to and from) as well as any insurance, Customs, or VAT, if applicable. For international repairs, we do the best we can when returning to make sure there are no VAT or Customs charges, but we have no control over what happens with shipping companies, therefore Fulltone is not responsible for any charges accrued during the shipping process.

  11. Payment: After the pedal has been repaired the customer will receive an emailed Invoice which must be paid in full within 5 days. We accept Amex, Visa, Mastercard, PayPal, or Bank check/Money Order. We do not accept Personal Checks. All payments must be made through our Shopify portal, and you will receive a safe and secure invoice on which you can simply click and pay. Fulltone is not responsible for any issues that arise from your inability to pay or to negotiate your way through the payment process. Items left unpaid for more than 15 days will received a $5 per week storage fee.

Please complete the following information, including uploading a video illustrating the problem.

Please provide your email address so that a tech can contact you.

Please provide the name of the pedal in question.

Where did you purchase the pedal?

Please describe the problem.

Use the field below to upload a video demonstrating the problem.

Basic video instructions:
1) Take device away from all other pedals, no tuner, no looper, no amp effects loop, powered only with a battery or Fulltone power supply.
2) Plug into the front of a CLEAN-SET amplifier, no hi-gain distortion channels.
3) Keep camera focused on the pedal’s settings as you demonstrate the problem

(300MB file size limit)